Earn industry recognition for your mastery of KCS practices through certification by the KCS Academy.

  • Get Certified
  • Find KCS Certified Trainers
  • Tools & Services

    Tools earn the designation of KCS Verified when they demonstrate they enable all eight KCS Practices.
  • Verified Tools
  • Get Verified

  • Tools or Services earn the designation of KCS Aligned when they demonstrate they complement and/or enhance a specific KCS technique.
  • Aligned Tools & Services
  • Get Aligned
  • About KCS

    Learn more about Knowledge-Centered Service, the methodology that reduces support costs while improving the customer experience.

  • KCS Principles and Core Concepts
  • KCS v6 Practices Guide
  • More KCS Resources