• Demo the KCS v6 Fundamentals Online Training

    If you’re considering KCS®, or want to introduce KCS Practices and techniques to a broad audience, this interactive, online training offers an efficient, cost-effective way to do so.

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    Demo the KCS v6 Fundamentals Online Training
  • KCS v6 is here!

    Official KCS v6 documentation and certification programs now available.

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    KCS v6 is here!
  • Social Network Analysis Now Available

    Optimize your KCS implementation by identifying how work really gets done. Who do people go to for questions, advice, and to explore new ideas? SNA uncovers the hidden value of relationships within the company that do not show up on the org chart.

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    Social Network Analysis Now Available
  • Maximize the Benefits of KCS

    Years of experience have shown that there is a direct correlation between KCS understanding and KCS results. Use KCS Certification to strengthen your organization's program and reap the benefits.

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    Maximize the Benefits of KCS
  • KCS Adoption Guide

    The KCS Adoption Guide offers a step-by-step approach for planning a KCS adoption, based on twenty years of adoption experiences. Learn what makes for a successful KCS adoption and avoid common pitfalls.

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    KCS Adoption Guide
  • Certification Bulk Discounts

    Is your organization struggling with keeping knowledge workers engaged in the KCS process? KCS Certification through the KCS Academy offers a way to encourage and recognize those who demonstrate a thorough understanding of the KCS Practices.

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    Certification Bulk Discounts

Certification

The KCS Academy is the only authorized certifying body for KCS. Earn industry recognition for your mastery of KCS practices through certification designed by the group who developed KCS.

  • Get KCS v6 Certified
  • Find KCS v6 Certified Trainers
  • Find KCS v6 Practices Certified People
  • Tools & Services

    Tools earn the designation of KCS Verified when they demonstrate they enable all eight KCS Practices.
  • Verified Tools
  • Get KCS v6 Verified

  • Tools or Services earn the designation of KCS Aligned when they demonstrate they complement and/or enhance a specific KCS technique.
  • Aligned Tools & Services
  • Get Aligned
  • About KCS

    Learn more about Knowledge-Centered Service, the methodology that reduces support costs while improving the customer experience.

  • KCS Principles and Core Concepts
  • KCS v6 Practices Guide
  • More KCS Resources