Years of experience have shown that there is a direct correlation between KCS understanding and KCS results. Use KCS Certification to strengthen your organization's program and reap the benefits.
"At Novell, we are taking our support engineers through the KCS Publisher Certification program and using the exam objectives as a training guide. It has been awesome! You wouldn't believe the changes I have seen in participation and authoring and especially people capturing WHILE they solve the problem.
Optimize your KCS implementation by identifying how work really gets done. Who do people go to for questions, advice, and to explore new ideas? SNA uncovers the hidden value of relationships within the company that do not show up on the org chart.
The recently published, complimentary KCS Adoption Guide offers a step-by-step approach for planning a KCS adoption, based on twenty years of adoption experiences. Learn what makes for a successful KCS adoption and avoid common pitfalls.
Is your organization struggling with keeping support analysts engaged in the KCS process? KCS Certification through the KCS Academy offers a new way to encourage and recognize those analysts who demonstrate thorough understanding of the KCS practices.