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Maximize the Benefits of KCS
Years of KCS experience have shown that there is a direct correlation between KCS understanding and KCS results.
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Certification Energizes KCS
"At Novell, we are taking our support engineers through the KCS Publisher Certification program and using the exam objectives as a training guide. It has been awesome! You wouldn't believe the changes I have seen in participation and authoring and especially people capturing WHILE they solve the problem. It is great to hear them teach...
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New: KCS Adoption Guide
The newly published KCS Adoption Guide offers a step-by-step approach for planning a KCS adoption, based on twenty years of adoption experiences. Learn what makes for a successful KCS adoption and avoid common pitfalls.
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Certification Bulk Discounts
Is your organization struggling with keeping support analysts engaged in the KCS process? KCS Certification through the KCS Academy offers a new way to encourage and recognize those analysts who demonstrate thorough understanding of the KCS practices.
