The KCS Fundamentals for Support Analysts badge is intended as an introduction to KCS for individuals who are resolving issues in support centers and service desks for customers and end users.
Years of experience have shown that there is a direct correlation between KCS understanding and KCS results. Use KCS Certification to strengthen your organization's program and reap the benefits.
Optimize your KCS implementation by identifying how work really gets done. Who do people go to for questions, advice, and to explore new ideas? SNA uncovers the hidden value of relationships within the company that do not show up on the org chart.
The recently published, complimentary KCS Adoption Guide offers a step-by-step approach for planning a KCS adoption, based on twenty years of adoption experiences. Learn what makes for a successful KCS adoption and avoid common pitfalls.