Years of KCS experience have shown that there is a direct correlation between KCS understanding and KCS results.
"At Novell, we are taking our support engineers through the KCS Publisher Certification program and using the exam objectives as a training guide. It has been awesome! You wouldn't believe the changes I have seen in participation and authoring and especially people capturing WHILE they solve the problem. It is great to hear them teach...
The newly published KCS Adoption Guide offers a step-by-step approach for planning a KCS adoption, based on twenty years of adoption experiences. Learn what makes for a successful KCS adoption and avoid common pitfalls.
Is your organization struggling with keeping support analysts engaged in the KCS process? KCS Certification through the KCS Academy offers a new way to encourage and recognize those analysts who demonstrate thorough understanding of the KCS practices.