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Introducing KCS v6 Practices Guide and Certification

Posted by on April 21st, 2016 with 0 Comments

We are pleased to announce the launch of KCS v6!

KCS v6 is the culmination of 24 years of collective thinking, investment, experimentation, and insight by the members of the Consortium for Service Innovation.  Current documentation includes:

More documents will be updated in the coming months.

An overview of the KCS v6 Certification program is available here.

Those holding a KCS Practices v5 Certification can upgrade their certification to v6 by passing an $85 online, non-proctored bridge exam.  The bridge exam will be available until September 2017.  Details available here.

The KCS v6 Verified program was released in April 2017, and the KCS v6 Aligned program is anticipated in May.

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