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KCS v6 is here!

Posted by on April 21st, 2016 with 0 Comments

Official KCS v6 documentation and certification programs now available.

KCS v6 is the culmination of 24 years of collective thinking, investment, experimentation, and insight by the members of the Consortium for Service Innovation.  Current documentation includes:

More documents will be updated in the coming months.

The KCS v6 Verified and Aligned programs are available for tools and services.

An overview of official KCS certification programs (built by the Consortium) is available here.


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Certification Programs

  • KCS v6 Fundamentals
  • KCS v6 Practices
  • KCS v6 Trainer
  • KCS v6 Internal Trainer

  • Right to use with Attribution - The work of the KCS Academy is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. For information about commercial use or any permissions beyond the scope of this license please contact us.

    PDF Downloadable files are in .pdf format unless otherwise specified.