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About Us

 

The KCS Academy is the source for KCS® resources and the only authorized certifying body for KCS. The Academy offers KCS certification for people and KCS Verified and Aligned designations for tools and services. The KCS Academy is a network of KCS practitioners and vendors who support the successful adoption of KCS and contribute to the continuous improvement of the KCS methodology across all knowledge-intensive industries.

The KCS Academy is a wholly-owned subsidiary of the Consortium for Service Innovation. The Consortium is the non-profit association that developed and continues to maintain the KCS methodology.

The KCS® methodology is a registered service mark of the Consortium for Service Innovation.

Staff

Melissa George.jpg

Melissa George – President & CEO

Melissa oversees the KCS Academy’s strategic direction and its relationship with the Consortium. Under her leadership, the organization has become an adaptive network of KCS practitioners and vendors. Melissa is responsible for managing partnerships, overseeing finances, marketing, program management, and operations. She has been a professional in the high tech industry for more than 20 years – as a software engineer, customer service manager, trainer, and consultant assisting service organizations adopt knowledge-based business strategies to enable customer success.

Jill DeGraff

Jill DeGraff – Operations Manager

Jill manages both the financials and the certification processes at the KCS Academy. She oversees certification delivery and tracking.

Kelly Murray

Kelly Murray – Communications

Kelly focuses on web content and communications. She comes to the Academy with 12 years of experience in hospitality sales, service, and technology.

 

Board of Directors

John Fronius John Fronius
SVP, Client Services
Smarsh
Greg Oxton Greg Oxton
Executive Director
Consortium for Service Innovation
Michael Runda Michael Runda
SVP, President Avaya Client Services
Avaya

 

 

 

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The KCS Academy

751 Laurel Street, Suite 706
San Carlos, CA 94070-3113

tel +1 (650) 521-3025
support@thekcsacademy.net

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