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All our issues are unique, so does KCS even make sense for us?

Posted by on August 3rd, 2017 with 0 Comments

  Question: A Support Manager said they cannot embrace KCS because of the way we do business. We have no level 1 support – our support acts as a level 2-3.  They don’t have time to create articles and many of the tickets that come in

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KCS Roles: What do we do with our existing knowledge authors and editors?

Posted by on August 1st, 2017 with 0 Comments

  Question: We are looking to adopt KCS and we are wondering what we do with our exiting Knowledge Authors and Editors? – Anonymous This is a common question/challenge for organizations who are moving from the traditional waterfall model for KM (knowledge from very few for

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PII: Should we have “Modify Loss” as an option?

Posted by on July 20th, 2017 with 0 Comments

  Question: I’m working on a Process Integration Index (PII) tool.  Should I have “modify loss” as an option? – Monique Cadena, Quest   I think the ideal (theoretical) most complete contribution index would have an assessment of how often we link, link accurately, modify,

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The C Loop

The C Loop

Posted by on July 19th, 2017 with 0 Comments

Welcome to The C Loop, a place to talk KCS with the community who continues to develop the KCS methodology. As you know, KCS is a double loop process: the A loop, or Solve Loop, happens at the transaction level where we reuse, improve, or

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