Certification

Maximize KCS^® benefits for your organization.

There is a direct link between KCS participant understanding and the level of KCS benefits realized. KCS Academy certification programs validate participant understanding. For more information on KCS benefits and drivers, click here.

KCS Academy certification programs are for individuals ready to demonstrate their understanding of KCS practices, and are the only KCS certifications recognized by the Consortium for Service Innovation, the organization that developed the methodology.

Benefits include:

Have your KCS expertise validated by the organization which maintains KCS industry standards
Use the “KCS Certified” designation on your business card and resume
Interact with a network of other KCS professionals
Contribute to the future development of the KCS methodology

The KCS Academy offers certification programs for people in various KCS roles, a Verified program for tools and technology, and an Aligned program for services and supporting tools.

For Knowledge Workers doing KCS:

KCS v6 Fundamentals

Competencies: an introduction to KCS concepts and practices, and an understanding of how to integrate use of the knowledge base into the problem solving process.
Audience: Knowledge workers who resolve issues for customers or end users.

For Consultants, Program Managers, and Team Managers:

KCS v6 Practices Certification

KCS v6 Practices is the highest certification level in the industry for people managing a KCS environment.
Competencies: thorough understanding of all KCS concepts and practices as well as an understanding of the best practices for KCS adoption.
Audience: Consultants, program/project managers, KCS core team members, supervisors and managers of support agents/engineers who are doing KCS
For KCS Practices v5 certification holders: a Bridge Exam is available to update your certification to KCS v6 Practices. This exam is only available through September 2017. Click here for more information.

KCS v6 Trainer Certification (Practices v6 Certification is a prerequisite)

Competencies: deep understanding of the KCS Principles, KCS training delivery, ability to deal with questions and objections, knowledgeable of common pitfalls
Audience: Consultants, trainers and internal trainers

KCS v6 Internal Trainer Certification (Practices v6 Certification is a prerequisite)

Competencies: deep understanding of the KCS Principles, KCS training delivery, ability to deal with questions and objections, knowledgeable of common pitfalls
Audience: Consultants, trainers and internal trainers