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Frequently Asked Questions

 

 

What is the history of the KCS® Academy?
The KCS Academy was formed in 2011 by the Consortium for Service Innovation, whose members requested a way to recognize – at an industry level – those who fully understand KCS.  The certification programs were designed by a small, passionate group of Consortium members who are using KCS in their organizations, while also helping the Consortium develop and maintain the KCS methodology.

 

What KCS certifications are available?
The KCS Academy currently offers four KCS certification programs:

Individual program prices, details, and registration can be found on each certification page above.

 

Do I need to renew my certification?
KCS v6 Fundamentals and KCS v6 Practices certification begins on the date of passing the exam and ends one year after the KCS Academy releases the next iteration of KCS Practices certification.  KCS v6 certification was released on September 1, 2016. 

At this time, people who hold a KCS Practices v5 or KCS Publisher certification from the KCS Academy who would like to upgrade to KCS v6 must complete the entire KCS v6 Practices certification process.  The year-long availability period of the v5 to v6 Bridge Exam has expired.

 

I’m brand new to KCS. Which certification should I get?
The KCS v6 Fundamentals certification is designed for knowledge workers who are resolving issues for customers or end users, and/or people who are looking for an introduction to KCS Practices and techniques.  

 

What makes the KCS v6 Practices certification different from the KCS v6 Fundamentals certification?
The KCS v6 Practices certification is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption. This includes people who manage or advise on the adoption and continuous improvement of the KCS Practices. The certification exam is a proctored, closed-book exam consisting of 62 multiple choice questions.

 

I was certified in KCS Practices v5.  Can I upgrade to v6 without taking the full exam?
The year-long availability period of the v5 to v6 Bridge Exam has expired.   At this time, people who hold a KCS Practices v5 or KCS Publisher certification from the KCS Academy who would like to upgrade to KCS v6 must complete the entire KCS v6 Practices certification process. 

 

I got certified through HDI. Why aren’t I listed as certified in the registry?
Only people who hold the KCS v6 Practices certification from the KCS Academy appear on the KCS v6 Practices certified list.  The Consortium for Service Innovation (the owner of the KCS methodology and of the KCS registered service mark) does not recognize KCS training or certification from anyone other than the KCS Academy and its Certified KCS Trainers.  HDI’s commercial activities are not licensed pursuant to the Creative Commons non-commercial license, and HDI is not otherwise licensed to promote KCS v6 or use the KCS marks in connection with its offerings.  More information can be found here.

 

The KCS v6 Practices Guide is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. What does that mean?
Under this license, you are free to share and adapt the KCS v6 Practices Guide for your personal use as long as you give appropriate credit (see below) to the Consortium for Service Innovation, provide a link to the license, and indicate if changes were made. You many not use the material for commercial (revenue-generating) purposes without explicit written permission from the Consortium for Service Innovation. Please contact the Consortium with questions.

 

What does “appropriate credit to the Consortium for Service Innovation” look like?
The KCS® methodology is a registered service mark of the Consortium for Service Innovation.  The first mention of KCS in a written work must include the superscript ®. Please also include this footnote or parenthetical statement: “KCS® is a service mark of the Consortium for Service Innovation.”

The correct use of KCS is as an adjective, for example: “[Company Name] endorses the KCS® methodology….”

KCS cannot be used in the name of an offering without explicit written permission from the Consortium for Service Innovation. Please contact the Consortium with questions.

 

Is there online training available for KCS?
Yes.  The KCS v6 Fundamentals Online Training course is an interactive introduction to KCS that can be completed within 60-90 minutes and is a great way to introduce KCS Practices and techniques to a broad audience.

 

Where can I find the list of KCS Certified Trainers?
If you are considering KCS training for you or your team, choosing a trainer certified by the KCS Academy ensures you are making the most of your investment. Official KCS Certified Trainers can be found here.  A list of their upcoming workshops can be found here. Pricing and registration for in-person workshops is managed by individual trainers.

 

Can I become certified as a KCS Trainer for my company?
Yes.  Please visit the KCS v6 Internal Trainer page for more details.

 

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v6 Practices Certified People

A registry of people who have passed the industry's most rigorous KCS exam.