KCS Resources

KCS Practices Guide – The latest and most complete collection of information about how to do KCS. This description of the KCS practices and techniques is based on the collective experience of the Consortium members.  (v5.3 released 11/8/12.  See changes in Appendix A.)

KCS Adoption Guide – Produced by the Consortium, this guide offers a step-by-step approach for planning a KCS adoption, and is meant to complement the KCS Practices Guide and the Measurement Matters paper.

Measurement Matters – The benefits and organizational measures of the phases of KCS adoption.

The KCS Continuum – The evolution of KCS.

KCS Introduction [.ppt]

Thoughts on taxonomy, classification and structure.

KCS Roles Table [.doc]- A description of competencies for the KCS roles: Candidate, Contributor, Publisher, Coach, Knowledge Domain Expert (KDE).

New vs. Known Methodology  – A write up on how to conduct the New vs. Known study

• Sample spreadsheet for the New vs. Known study

Performance assessment and radar charts [.ppt]

KCS Metric Matrix [.xls] - A comprehensive list of measures we have discussed over the past few years. NOTE: we are not recommending organizations use all of these; this is a list of possible measures and some of their attributes.

One page, quick reference guide - KCS Article content and style guide

Frequently Asked Questions [.doc] - The KCS Practices guide describes the importance of Communications plan for a successful KCS adoption. This is a generic list of FAQs that is a starting point for organizations to build their own FAQs as part of their communications plan.

How Good is Good Enough? [.ppt] – Content quality survey

Benefits Calculator  [.xls]