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KCS v6 Practices Guide – Released April 21, 2016, this is the latest and most complete collection of information about how to do KCS. This description of the KCS practices and techniques is based on the collective experience of the Consortium members.
Many helpful tools are found in the Appendices of the Practices Guide:
- KCS v6 Update Summary (Changes from previous versions of KCS)
- Glossary of KCS Terms
- Metrics Matrix (A list of possible measures and some of their attributes. Tailor for your environment. .xls format here)
- KCS Roles and Competencies (A description of competencies for the KCS roles: Candidate, Contributor, Publisher, Coach, Knowledge Domain Expert/KDE)
- Article Quality Quick Reference Guide (Sample KCS Article content and style guide. Tailor for your environment.)
- KCS FAQs (Sample list of FAQs for your communications plan. Tailor for your environment.)
KCS Adoption Guide – Produced by the Consortium, this guide offers a step-by-step approach for planning a KCS adoption, and is meant to complement the KCS Practices Guide and the Measurement Matters paper.
Measurement Matters – The benefits and organizational measures of the phases of KCS adoption.
Sustaining KCS Matrix – Maintaining engagement in a KCS program, described by audience.
The KCS Continuum – The evolution of KCS in a given environment.
KCS Introduction [.pptx]
New vs. Known Methodology – A write up on how to conduct the New vs. Known study
- Sample spreadsheet for the New vs. Known study
How Good is Good Enough? [.ppt] – Content quality survey
Benefits Calculator [.xls]
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