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KCS v6 Fundamentals Online Training

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Knowledge-Centered Service, or KCS®, is a methodology designed to integrate knowledge capture, improvement, and reuse directly into knowledge-intensive environments such as support and service. If you’re considering KCS, or want to introduce KCS Practices and techniques to a broad audience, this interactive, online training offers an efficient, cost-effective way to do so. This training will prepare you for the KCS v6 Fundamentals certification exam offered by the KCS Academy for an additional fee.

This training, which is self-paced and typically completed within 60-90 minutes, provides an overview of:

  • KCS concepts
  • The KCS Article
  • The process for creating an article
  • Process Integration
  • Performance Assessment

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Please note that the training runs on the most recent version of Chrome or Firefox, and does not work on Internet Explorer.

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Click below to demo the first lesson.

Lesson 1 Demo


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