KCS Verified Tools
Through the KCS Verified program, vendors demonstrate that their products support the minimum functionality required to support the KCS methodology.
To be KCS Verified v5, the product must comply with the KCS Verified v5 standards and have passed the KCS v5 technology demo assessment. The fact that the following products have achieved the KCS Verified v5 designation does not relieve the buyer of doing due diligence on the product functionality. In particular, buyers should be sure to understand the product’s functionality for authoring and searching and confirm that the vendor’s approach will support the buyer’s needs. For a list of Verified v4 tools, please click here.
Incident Management Agnostic Knowledge Management Products
RightAnswers Unified Knowledge Platform v7.1
Verified December 2012
Combined Knowledge Management and Incident Management Products
Salesforce Knowledge Winter 2013
Verified November 2012