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KCS v6 Verified Tools

 

KCS v6 Verified Tools provide comprehensive functionality and the technology platform that enables all eight KCS practices.

Through the KCS v6 Verified program, vendors demonstrate that their products have the functionality required to support both the Solve and Evolve Loops of the KCS methodology.

To be KCS v6 Verified, the product must comply with the KCS v6 Verified standards and have passed the KCS v6 technology demo assessment (see Verified requirements here). For a list of Verified v5 tools, please click here.
 

Incident Management Agnostic Knowledge Management Products

RightAnswers
RightAnswers Enterprise Knowledge Hub, Version 9
Verified since July 2017
RightAnswers improves customer service and IT support through knowledge management software and self-service portals that are KCS v6 Verified. It enables you to provide the right answers to the right people at the right time through a centralized knowledge repository that powers all your support channels. More than 70 KCS processes are built into RightAnswers products and workflows. KCS training and certification is available from RightAnswers through their Certified Trainers authorized by the KCS Academy. RightAnswers educates clients on KCS best practices through its complimentary Client Success program. Learn more.

 
 
The fact that the listed products have achieved the KCS v6 Verified designation does not relieve the buyer of doing due diligence on the product functionality. In particular, buyers should be sure to understand the product’s functionality for authoring and searching and confirm that the vendor’s approach will support the buyer’s needs.

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