Learn more about Knowledge-Centered Service, the methodology that reduces support costs while improving the customer experience.
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Certification
The KCS Academy is the only authorized certifying body for KCS. Earn industry recognition for your mastery of KCS practices through certification designed by the group who developed KCS.
Tools & Services
Tools earn the designation of KCS v6Verified when they demonstrate they enable all eight KCS Practices.
Tools or Services earn the designation of KCS v6 Aligned when they demonstrate they complement and/or enhance a specific KCS technique.
KCS Academy World Tours
Join us for full-day KCS® events in London and Boston.