Learn more about Knowledge-Centered Service, the methodology that improves customer experience and organizational efficiency by leveraging what you already know.
The KCS Academy offers a full curriculum of Knowledge-Centered Service training through a combination of online courses and in-person workshops taught by our network of KCS v6 Certified Trainers.
The KCS Academy is the only authorized certifying body for KCS. Earn industry recognition for your mastery of KCS practices through certification designed by the group who developed KCS.
Tools earn the designation of KCS v6 Verified when they demonstrate they enable all eight KCS Practices.
Vendors present on KCS® best practices, case studies and benefits realized, best practices for deploying KCS with specific tools, and new KCS-related functionality.
Tools or Services earn the designation of KCS v6 Aligned when they demonstrate they complement and/or enhance a specific KCS technique.