Learn more about Knowledge-Centered Service, the methodology that improves customer experience and organizational efficiency by leveraging what you already know.
The KCS Academy offers a full curriculum of Knowledge-Centered Service training through a combination of online courses and in-person workshops taught by our network of KCS v6 Certified Trainers.
Connect with the KCS® community at in-person KCS events.
Dates and locations coming soon.
The KCS Academy is the only authorized certifying body for KCS. Earn industry recognition for your mastery of KCS practices through certification designed by the group who developed KCS.
Tools earn the designation of KCS v6 Verified when they demonstrate they enable all eight KCS Practices.
Tools or Services earn the designation of KCS v6 Aligned when they demonstrate they complement and/or enhance a specific KCS technique.