Announcing a New KCS Case Study

We are excited to announce the availability of a new KCS case study!

ServiceNow: Implementing KCS Delivered 52% Faster Time to Relief details ServiceNow’s Customer Support journey with KCS. In this case study, ServiceNow details their adoption, lessons learned, and the tremendous benefits they realized.

We now have 16 KCS case studies located on the KCS Resources page. These case studies are great for learning about KCS experiences from the broader KCS community. They can help you validate your KCS journey and possibly give you new ideas. These case studies are very helpful to avoid potential ditches and maximize your success. It is also nice to see data points on the KCS benefits companies are realizing.

Do you have a KCS case study you would like to share? We would love to post it and/or feature your journey on a KCS in Action call.

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