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The C Loop

The C Loop

Posted by on July 19th, 2017 with 0 Comments

Welcome to The C Loop, a place to talk KCS with the community who continues to develop the KCS methodology. As you know, KCS is a double loop process: the A loop, or Solve Loop, happens at the transaction level where we reuse, improve, or

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Demo the KCS v6 Fundamentals Online Training

Demo the KCS v6 Fundamentals Online Training

Posted by on May 1st, 2017 with 0 Comments

If you’re considering KCS®, or want to introduce KCS Practices and techniques to a broad audience, this interactive, online training offers an efficient, cost-effective way to do so. This $97 training, which is self-paced and typically completed within 60-90 minutes, provides an overview of: KCS

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Official KCS v6 Documentation

Official KCS v6 Documentation

Posted by on April 21st, 2016 with 0 Comments

Detailed KCS v6 documentation is publicly available and offered through a Creative Commons Attribution-NonCommercial 4.0 International License. KCS v6 is the culmination of 24 years of collective thinking, investment, experimentation, and insight by the members of the Consortium for Service Innovation.  Current documentation includes: KCS

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Organizational Network Analysis Now Available

Organizational Network Analysis Now Available

Posted by on July 16th, 2013 with 0 Comments

Optimize your KCS implementation by identifying how work really gets done. Who do people go to for questions, advice, and to explore new ideas? ONA uncovers the hidden value of relationships within the company that do not show up on the org chart. The KCS

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Certification Bulk Discounts

Certification Bulk Discounts

Posted by on May 22nd, 2012 with 1 Comment

Is your organization struggling with keeping knowledge workers engaged in the KCS process? KCS Certification through the KCS Academy offers a way to encourage and recognize those who demonstrate a thorough understanding of the KCS Practices. The KCS Academy is offering a pre-paid discount on

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Align Your Team

Align Your Team

Posted by on October 24th, 2011 with 0 Comments

“We have found the KCS Leadership Workshop to be excellent in gaining management understanding, buy-in and excitement about KCS. One important learning from our KCS journey, so far, is that we won’t be successful without middle management support.”—Colin Andrews, Global KCS Program Manager, BMC Click

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