Join us for full-day KCS® events in San Francisco, CA and London, England.   We’re bringing the KCS community together for Knowledge-Centered Service content, conversations, and connections.   San Francisco: March 7, 2019     London: June 7, 2019   The KCS Academy, the network

Welcome to The C Loop, a place to talk KCS with the community who continues to develop the KCS methodology. As you know, KCS is a double loop process: the A loop, or Solve Loop, happens at the transaction level where we reuse, improve, or

If you’re considering KCS®, or want to introduce KCS Practices and techniques to a broad audience, this interactive, online training offers an efficient, cost-effective way to do so. This $97 training, which is self-paced and typically completed within 60-90 minutes, provides an overview of: KCS

Detailed KCS v6 documentation is publicly available and offered through a Creative Commons Attribution-NonCommercial 4.0 International License. KCS v6 is the culmination of 24 years of collective thinking, investment, experimentation, and insight by the members of the Consortium for Service Innovation.  Current documentation includes: KCS

Optimize your KCS implementation by identifying how work really gets done. Who do people go to for questions, advice, and to explore new ideas? ONA uncovers the hidden value of relationships within the company that do not show up on the org chart. The KCS

Is your organization struggling with keeping knowledge workers engaged in the KCS process? KCS Certification through the KCS Academy offers a way to encourage and recognize those who demonstrate a thorough understanding of the KCS Practices. The KCS Academy is offering a pre-paid discount on

“We have found the KCS Leadership Workshop to be excellent in gaining management understanding, buy-in and excitement about KCS. One important learning from our KCS journey, so far, is that we won’t be successful without middle management support.”—Colin Andrews, Global KCS Program Manager, BMC Click