Join us for full-day KCS® events in London, England, and Boston, MA. We're bringing the KCS community together for Knowledge-Centered Service content, conversations, and connections. London: June 7, 2019 Boston: September 23, 2019 The KCS Academy, the network of resources and practitioners for KCS (the knowledge and content management best practice), is hosting a series … Continue reading The KCS Academy World Tour
Author: Kelly Murray
If you’re considering KCS®, or want to introduce KCS Practices and techniques to a broad audience, this interactive, online training offers an efficient, cost-effective way to do so. This $97 training, which is self-paced and typically completed within 60-90 minutes, provides an overview of: KCS conceptsThe KCS ArticleThe process for creating an articleProcess IntegrationPerformance Assessment … Continue reading Demo the KCS v6 Fundamentals Online Training
Detailed KCS v6 documentation is publicly available and offered through a Creative Commons Attribution-NonCommercial 4.0 International License KCS v6 is the culmination of 24 years of collective thinking, investment, experimentation, and insight by the members of the Consortium for Service Innovation. Current documentation includes: KCS Principles and Core ConceptsKCS v6 Practices GuideFrequently Asked Questions The … Continue reading Official KCS v6 Documentation
Optimize your KCS implementation by identifying how work really gets done. Who do people go to for questions, advice, and to explore new ideas? ONA uncovers the hidden value of relationships within the company that do not show up on the org chart. The KCS Academy can help you use organizational network maps to identify … Continue reading Organizational Network Analysis Available
Is your organization struggling with keeping knowledge workers engaged in the KCS process? KCS Certification through the KCS Academy offers a way to encourage and recognize those who demonstrate a thorough understanding of the KCS Practices. The KCS Academy is offering a pre-paid discount on KCS certification exams. A bulk purchase of certification activities equaling … Continue reading Certification Bulk Discounts