Welcome Arnfinn Austefjord, Global Head of the KCS Academy

Big news from the Consortium for Service Innovation: Arnfinn Austefjord joins the staff as the Global Head of the KCS Academy on June 3, 2019. The KCS Academy continues to nurture and support the ever-growing number of KCS practitioners, Certified Trainers, and KCS Verified and Aligned partners, and Arnfinn’s focused leadership will facilitate the growth of this expanding network. … Continue reading Welcome Arnfinn Austefjord, Global Head of the KCS Academy

The KCS Academy World Tour

Join us for in-person KCS® events. We're bringing the KCS community together for Knowledge-Centered Service content, conversations, and connections. 2020 details coming soon: Early March: Silicon Valley, CA, USAEarly June: Amsterdam, NetherlandsLate September: Orlando, FL, USA The KCS Academy, the network of resources and practitioners for KCS (the knowledge and content management best practice), is … Continue reading The KCS Academy World Tour

Demo the KCS v6 Fundamentals Online Training

If you’re considering KCS®, or want to introduce KCS Practices and techniques to a broad audience, this interactive, online training offers an efficient, cost-effective way to do so. This $97 training, which is self-paced and typically completed within 60-90 minutes, provides an overview of: KCS conceptsThe KCS ArticleThe process for creating an articleProcess IntegrationPerformance Assessment … Continue reading Demo the KCS v6 Fundamentals Online Training

Official KCS v6 Documentation

Detailed KCS v6 documentation is publicly available and offered through a Creative Commons Attribution-NonCommercial 4.0 International License KCS v6 is the culmination of 24 years of collective thinking, investment, experimentation, and insight by the members of the Consortium for Service Innovation.  Current documentation includes: KCS Principles and Core ConceptsKCS v6 Practices GuideFrequently Asked Questions The … Continue reading Official KCS v6 Documentation