Welcome Arnfinn Austefjord, Global Head of the KCS Academy

Big news from the Consortium for Service Innovation: Arnfinn Austefjord joins the staff as the Global Head of the KCS Academy on June 3, 2019. The KCS Academy continues to nurture and support the ever-growing number of KCS practitioners, Certified Trainers, and KCS Verified and Aligned partners, and Arnfinn’s focused leadership will facilitate the growth of this expanding network. … Continue reading Welcome Arnfinn Austefjord, Global Head of the KCS Academy

KCS v6 Practices Guide: Two Recent Updates

Based on discussions with Consortium Members, we've recently made two important changes to the KCS v6 Practices Guide: Visibility is now Audience (in reference to Article State)PII (Process Integration Indicators) is now PAR (Process Adherence Review) Article Audience: Who Gets to See What  To manage who can see which KCS articles, we use the article … Continue reading KCS v6 Practices Guide: Two Recent Updates

Intelligent Swarming Framework Released

Intelligent Swarming℠ (Agile Collaboration) is a dramatically different way to organize people and work. It challenges 30 years of accepted practice and structure in support. Released April 2019, this Framework for Collaboration is intended to capture the why and what of Intelligent Swarming. Read the FrameworkRead a summary by Framework co-author Greg Oxton Learn more … Continue reading Intelligent Swarming Framework Released

Demo the KCS v6 Fundamentals Online Training

If you’re considering KCS®, or want to introduce KCS Practices and techniques to a broad audience, this interactive, online training offers an efficient, cost-effective way to do so. This $97 training, which is self-paced and typically completed within 60-90 minutes, provides an overview of: KCS conceptsThe KCS ArticleThe process for creating an articleProcess IntegrationPerformance Assessment … Continue reading Demo the KCS v6 Fundamentals Online Training

Official KCS v6 Documentation

Detailed KCS v6 documentation is publicly available and offered through a Creative Commons Attribution-NonCommercial 4.0 International License KCS v6 is the culmination of 24 years of collective thinking, investment, experimentation, and insight by the members of the Consortium for Service Innovation.  Current documentation includes: KCS Principles and Core ConceptsKCS v6 Practices GuideFrequently Asked Questions The … Continue reading Official KCS v6 Documentation