Skip to content
KCS Academy logo

The KCS Academy

Distinguish yourself as an adopter of best practices for knowledge management through certification and development programs at the KCS Academy.

  • What is KCS?
    • Overview
    • KCS Resources
    • Knowledge Base
    • Get Help
    • About Us
  • Get Trained & Certified
    • KCS Curriculum Paths
    • Certification Overview
    • Frequently Asked Questions
    • KCS v6 Trainer Certification
    • Intelligent Swarming Insights
    • Upcoming Workshops & Events
    • Request a Workshop
    • Find KCS v6 Practices Certified People
  • Tools
    • Overview
    • KCS v6 Verified Tools
    • KCS v6 Aligned Tools
    • KCS Aligned & Verified Webinar Series
    • Get KCS v6 Verified
    • Get KCS v6 Aligned
  • Adopt & Optimize
    • Latest News
    • KCS v6 Certified Trainers
    • KCS Aligned Services
    • KCS Academy Events
    • Join the Consortium for Service Innovation
  • Learning Center & Workshops
    • Learning Center Login
    • Online Training Offerings
    • Team & Corporate Purchase Options
    • Upcoming Workshops & Events
  • Search

Category: News

News

Announcing a New KCS Case Study

We are excited to announce the availability of a new KCS case study! ServiceNow: Implementing KCS Delivered 52% Faster Time to Relief details ServiceNow’s Customer Support journey with KCS. In … Continue reading Announcing a New KCS Case Study

December 14, 2020December 16, 2020Leave a comment
News

Trust issues: a letter to my knowledge-sharing colleagues

A guest post by Andy Koopmans, Senior Technical Writer at F5 When we started KCS at F5, I was skeptical and concerned. As a technical writer on the AskF5 team … Continue reading Trust issues: a letter to my knowledge-sharing colleagues

November 12, 202010 Comments
News

Measuring the Shift Left of Your Digital Transformation

Measuring the shift left of a digital transformation journey has always been a challenge for service organizations. Part of the issue has been their reluctance to change the currency of … Continue reading Measuring the Shift Left of Your Digital Transformation

October 12, 2020October 12, 20202 Comments
News

KCS Metrics for Senior Leadership

We had our first KCS Academy Virtual Roundtable event earlier this month.   It featured six discussion topics, each facilitated by a Consortium for Service Innovation staff member or another KCS … Continue reading KCS Metrics for Senior Leadership

August 25, 20201 Comment
News

A Good Support Website Versus a Great One

I was recently interviewed, along with Ryan Mathews, Digital Support Director at NetApp, by Al Hahn from the Association for Support Professionals. We discussed the differences between a good support … Continue reading A Good Support Website Versus a Great One

July 15, 2020July 15, 20201 Comment
News

Sustaining Participation in KCS

A friend (who does not have a support background) told me a story yesterday about some trouble she was having getting her young son set up for an online summer … Continue reading Sustaining Participation in KCS

July 2, 2020July 23, 20202 Comments
News

Content Availability

A Critical Enabler for Digital Transformation Success Companies, and their service organizations, are increasing their focus on digital transformation to maximize the availability and satisfaction of their product sand services … Continue reading Content Availability

May 18, 2020May 27, 20202 Comments
News

Assistance on the Road to Digital Transformation

Digital transformation has been a hot topic for a number of years now.  The stay-at-home impacts of COVID-19 have demonstrated the importance of this transformation, which at its center, is … Continue reading Assistance on the Road to Digital Transformation

April 15, 2020Leave a comment
News

Identifying and Communicating Impact

Earlier this week, KCS Certified Trainer Aprill Allen posted a Tweet that got me thinking about the many, many conversations we’ve been having about the importance of reflecting to people … Continue reading Identifying and Communicating Impact

April 8, 2020May 27, 2020Leave a comment
News

KCS Academy World Tour Wrap Up

We had a great World Tour in Silicon Valley at the Santa Clara Convention Center on March 3rd.   It was fantastic to see the diversity of the participant companies … Continue reading KCS Academy World Tour Wrap Up

March 22, 2020Leave a comment

Posts navigation

Older posts

Announcements

  • Announcing a New KCS Case Study December 14, 2020
  • Trust issues: a letter to my knowledge-sharing colleagues November 12, 2020
  • Measuring the Shift Left of Your Digital Transformation October 12, 2020
  • KCS Metrics for Senior Leadership August 25, 2020
  • A Good Support Website Versus a Great One July 15, 2020

KCS is not something we do in addition to solving problems.
KCS is the way we solve problems.

Join the Consortium for Service Innovation to help evolve the KCS methodology.

Directory

  • Request a Workshop
  • KCS v6 Practices Certified People
  • Join the Mailing List
  • Get Help

Connect With Us

  • Email
  • LinkedIn
  • Twitter
  • RSS Feed
  • Home
  • Privacy Policy
  • Photo Policy & Opt Out
© 2021 Consortium for Service Innovation. KCS®, Intelligent Swarming℠, and Adaptive Organization℠ are service marks of the Consortium for Service Innovation™

Site by MRW Web Design