The KCS v6 Fundamentals certification is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users.
The degree to which knowledge workers understand the benefits of KCS, how it works, and what’s in it for them, has a huge impact on the organization’s ability to realize the benefits of the methodology.
This entry-level KCS certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers.
Full program details are available in the KCS v6 Fundamentals Certification Instructions.
To prepare for this certification, an interactive online training course is available for a separate fee. This course is self-paced and is typically completed within 60-90 minutes.
Overview of the Certification Process
- Create or log in to your account in the KCS Academy eTrainCenter learning system.
- Complete payment information for and schedule the appropriate exam in eTrainCenter ($95). Please note: a discount is available if you pay for both the KCS v6 Fundamentals interactive online training and the exam together (total: $195).
- Study for the exam (see list below, and especially the KCS v6 Fundamentals interactive online training)
- Take the test!
Please see full details and descriptions in the KCS v6 Fundamentals Certification Instructions.
There are no prerequisites to start the KCS v6 Fundamentals Certification process. Completing the KCS v6 Fundamentals interactive online training is recommended but not required.
The exam is based on the generic KCS v6 Practices as described in the KCS v6 Fundamentals Study Guide. No specific product or technology is covered in the exam.
Specifics about individual company content standard, roles, workflow, and life cycle states that are unique to an organization are not included in the exam. The exam was built with the idea of answering the following question: “If you hired someone to capture, structure, and reuse knowledge based on interactions, what would you expect them to know and understand about KCS?”