This certification is intended for individual trainers who:
- Have experience teaching/facilitating in a classroom or workshop environment
- Have experience in customer support and are familiar with current processes, structures, management practices and metrics
- Have experience with knowledge management in customer support organizations
Completing the Certified Trainer program means you are qualified to teach the KCS Overview, KCS v6 Practices (1.5 day, 2 day, or 2.5 day), and the KCS Leadership workshops. The KCS Coach Workshop and the Intelligent Swarming Workshop have additional trainer certification requirements.
Full program details are available in the KCS Trainer Certification Instructions.
Overview of the Certification Process:
- Attend a KCS v6 Practices Workshop (full 2.5 day version – in-person strongly encouraged)
- Be KCS v6 Practices Certified
- Organize and co-teach an in-person KCS v6 Practices workshop with a KCS Certified Trainer. The Certified Trainer must complete the Assessment form verifying your understanding and training capabilities.
- Pass the KCS v6 Certified Trainer exam
- Sign and abide by the KCS Workshop License Agreement
Please see the KCS Trainer Certification Instructions for descriptions, fees, and resources involved in these steps.
Membership in the Consortium is not required but strongly recommended as it provides Certified Trainers access to the Consortium’s KCS team meeting discussions on the evolution of KCS, as well as opportunities to interact with other Certified Trainers. Royalty payments from workshops delivered offset cost of membership.
Questions? Please submit them here.