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Certified Trainer Candidate Assessment Form

Applicants for the KCS Certified Trainer program are expected to meet the following prerequisites:

  • Experience in training: candidate knows how to teach/facilitate
  • Experience in customer support: be familiar with current, processes, structures, management practices and metrics
  • Experience with knowledge management in customer support organizations

This assessment is to be completed by a KCS Certified Trainer who has co-taught either the KCS v6 Practices Workshop or the KCS Design Workshop with the candidate.


  • By clicking "Submit," I confirm that the information on this form accurately reflects my experience with this candidate. (Note that clicking "Submit" sends this information to the KCS Academy, with copies to both you and the candidate.)
  • This field is for validation purposes and should be left unchanged.