Certified Trainer Candidate Assessment Form

Applicants for the KCS Certified Trainer program are expected to meet the following prerequisites:

  • Experience in training: candidate knows how to teach/facilitate
  • Experience in customer support: be familiar with current, processes, structures, management practices and metrics
  • Experience with knowledge management in customer support organizations

This assessment is to be completed by a KCS Certified Trainer who has co-taught either the KCS v6 Practices Workshop or the KCS Design Workshop with the candidate.