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Distinguish yourself as an adopter of best practices for knowledge management through certification and development programs at the KCS Academy.

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Announcements

KCS Metrics for Senior Leadership August 25, 2020
A Good Support Website Versus a Great One July 15, 2020
Sustaining Participation in KCS July 2, 2020
Content Availability May 18, 2020
Assistance on the Road to Digital Transformation April 15, 2020

KCS Academy Events

Consortium Member Summit Recap
- Tue, Sep 29, 2020
- Virtual
KCS Aligned Vendor Series: Optimize for Service Success
- Wed, Oct 7, 2020
- Virtual
KCS in Action: Building a Strategic Framework
- Tue, Oct 20, 2020
- Virtual

KCS is not something we do in addition to solving problems.
KCS is the way we solve problems.

Join the Consortium for Service Innovation to help evolve the KCS methodology.

Hosted by the Academy

Consortium Member Summit Recap
- Tue, Sep 29, 2020
- Virtual
KCS Aligned Vendor Series: Optimize for Service Success
- Wed, Oct 7, 2020
- Virtual
KCS in Action: Building a Strategic Framework
- Tue, Oct 20, 2020
- Virtual

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