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Announcements

KCS Academy World Tour Wrap Up March 22, 2020
Virtual Connection March 20, 2020
Should Not Validated Articles Be Visible Externally? February 10, 2020
Context is More Important Than Content for Executive Buy-In January 13, 2020
KCS with Friends December 3, 2019

KCS Academy Events

KCS in Action: Improving Time To Resolution
- Thu, May 28, 2020
- Virtual
KCS in Action at athenahealth
- Tue, Jun 23, 2020
- Virtual
KCS in Action: Coaching Program & Licensing Model at Chick-fil-A
- Tue, Jul 21, 2020
- Virtual

KCS is not something we do in addition to solving problems.
KCS is the way we solve problems.

Join the Consortium for Service Innovation to help evolve the KCS methodology.

Hosted by the Academy

KCS in Action: Improving Time To Resolution
- Thu, May 28, 2020
- Virtual
KCS in Action at athenahealth
- Tue, Jun 23, 2020
- Virtual
KCS in Action: Coaching Program & Licensing Model at Chick-fil-A
- Tue, Jul 21, 2020
- Virtual

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