The KCS Academy is the source for KCS® resources and the only authorized certifying body for KCS. Suggested curriculum paths for Knowledge Workers, KCS Coaches, Knowledge Domain Experts, Managers, and KCS Program Managers are below.

Knowledge Worker Curriculum Path
KCS Coach Curriculum Path
KDE Curriculum Path

Manager Curriculum Path
KCS Program Manager Curriculum Path

For Knowledge Workers

Digital Transformation Fundamentals

The online Digital Transformation Fundamentals course sets the context for the knowledge journey. What do we mean by digital transformation, and why is it important?

Topics covered include digital transformation characteristics and examples, customer expectations and the value erosion model, opportunities for organizations to leverage digital transformation, and knowledge management best practices that support it. More…

$95 (USD) Online, self-paced, interactive training. Approximately 45 minutes.

KCS v6 Fundamentals

This interactive, online training introduces the basics and benefits of KCS.

Topics covered include how to do the KCS Solve Loop in the workflow, the value that work creates, and how KCS performance is assessed. More…

$145 (USD) Online course only, $195 with the KCS v6 Fundamentals Certification exam. 60-90 minutes.

KCS v6 Practices Workshop

This thorough, instructor-led workshop is intended for anyone seeking a deeper understanding of KCS Principles, Concepts, and Techniques.

Topics covered include the key deliverables required to implement KCS, best practices for measuring knowledge activity, performance, and value, and processes for creating in-workflow (Solve Loop) and value-added (Evolve Loop) content. More…

Cost varies. Instructor-led workshop available in 1.5, 2, or 2.5 day formats. Optional KCS v6 Practices certification exam often offered at the end of the workshop.

For KCS Coaches

Digital Transformation Fundamentals

The online Digital Transformation Fundamentals course sets the context for the knowledge journey. What do we mean by digital transformation, and why is it important?

Topics covered include digital transformation characteristics and examples, customer expectations and the value erosion model, opportunities for organizations to leverage digital transformation, and knowledge management best practices that support it. More…

$95 (USD) Online, self-paced, interactive training. Approximately 45 minutes.

KCS v6 Fundamentals

This interactive, online training introduces the basics and benefits of KCS.

Topics covered include how to do the KCS Solve Loop in the workflow, the value that work creates, and how KCS performance is assessed. More…

$145 (USD) Online course only, $195 with the KCS v6 Fundamentals Certification exam. 60-90 minutes.

KCS v6 Practices Workshop

This thorough, instructor-led workshop is intended for anyone seeking a deeper understanding of KCS Principles, Concepts, and Techniques.

Topics covered include the key deliverables required to implement KCS, best practices for measuring knowledge activity, performance, and value, and processes for creating in-workflow (Solve Loop) and value-added (Evolve Loop) content. More…

Cost varies. Instructor-led workshop available in 1.5, 2, or 2.5 day formats. Optional KCS v6 Practices certification exam often offered at the end of the workshop.

KCS Coach Workshop

Intended for those individuals who hold either a KCS Coach or Support Coach role, this workshop provides those individuals with the skills and techniques needed to encourage, inspire and support change.

Topics covered include understanding the role of a KCS Coach and what makes one effective, the coaching process, including tools, techniques, and influence skills, and how to maximize the value of motivation, rewards, and recognition.

Cost varies. Two-day, instructor-led workshop.

For Knowledge Domain Experts

Digital Transformation Fundamentals

The online Digital Transformation Fundamentals course sets the context for the knowledge journey. What do we mean by digital transformation, and why is it important?

Topics covered include digital transformation characteristics and examples, customer expectations and the value erosion model, opportunities for organizations to leverage digital transformation, and knowledge management best practices that support it. More…

$95 (USD) Online, self-paced, interactive training. Approximately 45 minutes.

KCS v6 Fundamentals

This interactive, online training introduces the basics and benefits of KCS.

Topics covered include how to do the KCS Solve Loop in the workflow, the value that work creates, and how KCS performance is assessed. More…

$145 (USD) Online course only, $195 with the KCS v6 Fundamentals Certification exam. 60-90 minutes.

KCS v6 Practices Workshop

This thorough, instructor-led workshop is intended for anyone seeking a deeper understanding of KCS Principles, Concepts, and Techniques.

Topics covered include the key deliverables required to implement KCS, best practices for measuring knowledge activity, performance, and value, and processes for creating in-workflow (Solve Loop) and value-added (Evolve Loop) content. More…

Cost varies. Instructor-led workshop available in 1.5, 2, or 2.5 day formats. Optional KCS v6 Practices certification exam often offered at the end of the workshop.

Knowledge Domain Analysis Workshop

This instructor-led workshop is designed to help organizations get started with a Knowledge Domain Analysis program by teaching Knowledge Domain Experts how to look for patterns and trends in the knowledge base.

This workshop provides some context around the why of Knowledge Domain Analysis, and then leverages your organization’s data to teach Knowledge Domain Experts what to look for. More…

Cost varies. Instructor-led two day workshop customized for your organization.

For Managers

Digital Transformation Fundamentals

The online Digital Transformation Fundamentals course sets the context for the knowledge journey. What do we mean by digital transformation, and why is it important?

Topics covered include digital transformation characteristics and examples, customer expectations and the value erosion model, opportunities for organizations to leverage digital transformation, and knowledge management best practices that support it. More…

$95 (USD) Online, self-paced, interactive training. Approximately 45 minutes.

Managing in a Digital Economy

KCS is often a bigger change for managers than it is for knowledge workers. This course talks about what’s different when we are leading in a knowledge-centered environment.

Topics covered include the benefits of digital transformation and knowledge management best practices, new measures and ways to use them, assessing contribution/performance, and motivating knowledge workers. More…

$95 (USD) Online, self-paced, interactive training. Approximately 35 minutes.

KCS v6 Fundamentals

Optional for Managers. Strongly suggested for first- and second-line managers in order to gain an understanding of the KCS workflow.

This interactive, online training introduces the basics and benefits of KCS.

Topics covered include how to do the KCS Solve Loop in the workflow, the value that work creates, and how KCS performance is assessed. More…

$145 (USD) Online course only, $195 with the KCS v6 Fundamentals Certification exam. 60-90 minutes.

KCS v6 Practices Workshop

Optional for Managers. This course is strongly suggested for anyone who will be serving on the KCS Council.

This thorough, instructor-led workshop is intended for anyone seeking a deeper understanding of KCS Principles, Concepts, and Techniques.

Topics covered include the key deliverables required to implement KCS, best practices for measuring knowledge activity, performance, and value, and processes for creating in-workflow (Solve Loop) and value-added (Evolve Loop) content. More…

Cost varies. Instructor-led workshop available in 1.5, 2, or 2.5 day formats. Optional KCS v6 Practices certification exam often offered at the end of the workshop.

KCS v6 Leadership Workshop

This thorough, instructor-led workshop is intended for supervisors and first- and second-line managers, and anyone who wants to optimize and sustain KCS benefits.

Topics covered include adoption and optimization of a KCS implementation, the relationship between the organization’s goals and KCS, and the difference between activity-based measures and value-based measures and how to use each appropriately. More…

Cost varies. Instructor-led two day workshop.

For KCS Program Managers

Digital Transformation Fundamentals

The online Digital Transformation Fundamentals course sets the context for the knowledge journey. What do we mean by digital transformation, and why is it important?

Topics covered include digital transformation characteristics and examples, customer expectations and the value erosion model, opportunities for organizations to leverage digital transformation, and knowledge management best practices that support it. More…

$95 (USD) Online, self-paced, interactive training. Approximately 45 minutes.

Managing in a Digital Economy

KCS is often a bigger change for managers than it is for knowledge workers. This course talks about what’s different when we are leading in a knowledge-centered environment.

Topics covered include the benefits of digital transformation and knowledge management best practices, new measures and ways to use them, assessing contribution/performance, and motivating knowledge workers. More…

$95 (USD) Online, self-paced, interactive training. Approximately 35 minutes.

KCS v6 Fundamentals

Optional for Managers. Strongly suggested for first- and second-line managers in order to gain an understanding of the KCS workflow.

This interactive, online training introduces the basics and benefits of KCS.

Topics covered include how to do the KCS Solve Loop in the workflow, the value that work creates, and how KCS performance is assessed. More…

$145 (USD) Online course only, $195 with the KCS v6 Fundamentals Certification exam. 60-90 minutes.

KCS v6 Practices Workshop

Optional for Managers. This course is strongly suggested for anyone who will be serving on the KCS Council.

This thorough, instructor-led workshop is intended for anyone seeking a deeper understanding of KCS Principles, Concepts, and Techniques.

Topics covered include the key deliverables required to implement KCS, best practices for measuring knowledge activity, performance, and value, and processes for creating in-workflow (Solve Loop) and value-added (Evolve Loop) content. More…

Cost varies. Instructor-led workshop available in 1.5, 2, or 2.5 day formats. Optional KCS v6 Practices certification exam often offered at the end of the workshop.

KCS Coach Workshop

Intended for those individuals who hold either a KCS Coach or Support Coach role, this workshop provides those individuals with the skills and techniques needed to encourage, inspire and support change.

Topics covered include understanding the role of a KCS Coach and what makes one effective, the coaching process, including tools, techniques, and influence skills, and how to maximize the value of motivation, rewards, and recognition.

Cost varies. Two-day, instructor-led workshop.

KCS v6 Leadership Workshop

This thorough, instructor-led workshop is intended for supervisors and first- and second-line managers, and anyone who wants to optimize and sustain KCS benefits.

Topics covered include adoption and optimization of a KCS implementation, the relationship between the organization’s goals and KCS, and the difference between activity-based measures and value-based measures and how to use each appropriately. More…

Cost varies. Instructor-led two day workshop.