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KCS in Action: Leveling Up a KCS Program to v6 Standards

February 17 @ 8:00 am - 9:00 am PST

Free
Hear how the NetApp Support Team “rebooted” their KCS Program by lowering effort, nudging for change, and building momentum.

Ryan Mathews presents on how the NetApp Support Team changed their trajectory with Knowledge-Centered Service by using the KCS v6 Adoption Guide as a measuring stick for program maturity, as well as a way to “level up” on a course for continual improvement.

As always, there will be time for questions and discussion.

 

KCS is a registered service mark of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.

Details

Date:
February 17
Time:
8:00 am - 9:00 am
Cost:
Free
Event Category:
Website:
View Event Website

Venue

Zoom

Organizer

KCS Academy
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