Loading Events

« All Events

  • This event has passed.

KCS in Action: Knowledge Base Reporting that Drives KCS Behavior at Veritas

May 25 @ 8:00 am - 9:00 am PDT

Free
Learn how Veritas delivers on-demand KCS reporting that enables their organization.

Robert Mencini, Knowledge Manager at Veritas Technologies, presents how their Knowledge Management Team developed measurable KB activity-based reporting designed to drive the right KCS behaviors.

Robert will also show how Veritas measures the outcomes of that activity to evolve their product’s serviceability and supportability.

As always, there will be time for questions and discussion.

KCS is a registered service mark of the Consortium for Service Innovation.
By registering for this event, I am agreeing to abide by the
Member Rules of Conduct and the Photo Policy.

Details

Date:
May 25
Time:
8:00 am - 9:00 am
Cost:
Free
Event Category:
Website:
View Event Website

Venue

Zoom

Organizer

KCS Academy
View Organizer Website