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KCS v6 Practices Workshop

August 17 @ 8:30 am - August 18 @ 4:00 pm AEST

If you’re considering launching KCS, tuning up your KM (Knowledge Management) processes, or bringing a colleague up to speed, this intensive workshop will provide the needed insights and skills. Conducted over 2 days and taught by KCS v6 Certified trainers, the workshop provides a thorough coverage of KCS theory and practice and is excellent preparation for the optional KCS v6 Practices Certification exam, which can be taken separately after the course.



During this workshop, participants will learn:

  • An understanding of the key deliverables required to implement KCS
  • Best practices for measuring knowledge activity, performance, and value
  • Techniques for ensuring knowledge base quality without review queues
  • Processes for creating in-workflow (Solve Loop) and value-added (Evolve Loop) content
  • How to manage a KCS adoption, avoiding mistakes others have made


August 17 @ 8:30 am
August 18 @ 4:00 pm
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