KCS in Action at Blizzard Entertainment (Web Session)

Date/Time
Location
Tue, Mar 26, 2019
10:00 am - 11:00 am
Category(ies)
Online
Online
Online, Pacific Time

KCS Academy logo

Blizzard Entertainment (the company behind massively multiplayer online games World of Warcraft, Overwatch, and more) will give us a demo of their KCS environment and share how their support agents are capturing knowledge in the workflow. Sabrina Meditz and Heidi Wanner will walk us through their process and share some ways in which they’re measuring success.

As always, there will be time for questions and discussion.

Information and Registration