Mon, Aug 24, 2020 -
Wed, Aug 26, 2020
10:00 am - 5:00 pm
Virtual - Eastern Daylight Time
KCS v6 Practices Workshop with includes a voucher to take the Online Proctored KCS v6 Practices certification exam.
The KCS® v6 Practices Workshop provides an overview of Knowledge-Centered Service (KCS) as well as a deep dive into KCS principles, core concepts, double loop and solve processes, and supporting practices.