KCS Academy World Tour

Mon, Sep 23, 2019
8:00 am - 6:00 pm
Convene at One Boston Place
One Boston Place
Boston, MA

The KCS AcademyJoin us in Boston for a one day event focused on bringing the KCS® community together for Knowledge-Centered Service content, conversations, and connections.

The KCS Academy, the network of resources and practitioners for KCS (the knowledge and content management best practice), is hosting a one-day conference. Come participate in conversations about:

  • KCS implementation case studies: KCS in Action
  • KCS as Agile Knowledge Management
  • Considerations for customer self-service
  • KCS coaching tools and techniques
  • AI and KCS – Emerging Digital Automation Model
  • Tools and services available to help enable your KCS journey