KCS v6 Practices Workshop

Virtual

KCS v6 Practices Workshop with optional v6 Practices certification taught by Certified KCS Trainers at ComAround.   INFORMATION & REGISTRATION

KCS in Action: Building a Strategic Framework

Zoom

Learn how to use Visual Thinking to create a Strategic Framework. A strategic framework is a powerful tool that enables you to link KCS benefits to your organization's goals. Sometimes creating them can feel overwhelming. Kai Altenfelder, KCS Certified Trainer at Pro Accessio, will demonstrate how a Strategic Framework Canvas and the use of the … Continue reading KCS in Action: Building a Strategic Framework

KCS v6 Overview

Servicespace.at Apothekertrakt Schloß Schönbrunn, Vienna

One day KCS v6 Overview course taught by Kai Altenfelder, Certified KCS Trainer and consultant at pro accessio. INFORMATION & REGISTRATION  

Intelligent Swarming Insights

pro accessio - Hannover Sutelstr. 71, Hannover

In the interactive workshop Intelligent Swarming Insights you will learn Whether Intelligent Swarming is right for your organization Various techniques already used by swarming companies How to use Intelligent Swarming for your specific situation How to convince your teams to work together in swarms Which technology you need and how you can start without it … Continue reading Intelligent Swarming Insights

Elevate Your KCS Processes with Technology Fueled by RightAnswers

Zoom

Michelle Stumpf discusses how to elevate the KCS processes in your knowledge-centered organization using RightAnswers KCS implementation involves the evolution of our people, process and technology. RightAnswers is committed to KCS ensuring their product supports the latest KCS best practices out-of-the-box while driving innovation and automation which is focused on the KCS methodology and processes. … Continue reading Elevate Your KCS Processes with Technology Fueled by RightAnswers

Intelligent Swarming Insights

Virtual

One day Intelligent Swarming Insights virtual workshop. In this workshop, you will learn: Concepts and core principles Overview of case studies and lessons learned from early adopters Key enablers and adoption considerations so you can determine if Intelligent Swarming is a good fit for your organization Scenarios to consider in designing the process Tool functionality … Continue reading Intelligent Swarming Insights

KCS v6 Practices Workshop

pro accessio - Hannover Sutelstr. 71, Hannover

KCS v6 Practices Workshop with optional KCS v6 Practices certification taught by Kai Altenfelder, Certified KCS Trainer and consultant at pro accessio. Please note that while the presentation materials and exam are in English, German will be spoken during the workshop.   INFORMATION & REGISTRATION

KCS in Action at OSIsoft

KCS Guild: "Use your best coaches to drive change!" Alex VanFosson describes lessons learned on OSIsoft's KCS journey, and their experiment with a KCS Guild.As always, there will be time for questions and discussion.KCS is a registered service mark of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide … Continue reading KCS in Action at OSIsoft

Electrolux Case Study: KM Strategy to Improve Customer Experience

Lena Stormvinge, Head of Digital Services at Electrolux presents their KM Strategy, success factors, learnings, accomplishments, and beyond. In 2018, Electrolux decided to focus on Knowledge Management as a key building block for the future. By adding Knowledge Management as a separate function with the authority to impact tools, processes and resources needed, great results … Continue reading Electrolux Case Study: KM Strategy to Improve Customer Experience

KCS v6 Practices Workshop

pro accessio - Hannover Sutelstr. 71, Hannover

KCS v6 Practices Workshop with optional KCS v6 Practices certification taught by Kai Altenfelder, Certified KCS Trainer and consultant at pro accessio. Please note that while the presentation materials and exam are in English, German will be spoken during the workshop. INFORMATION & REGISTRATION

KCS v6 Practices Workshop

Virtual

KCS v6 Practices Workshop with optional v6 Practices certification taught by certified KCS Trainers at CATALYNK.

KCS in Action: KCS Driven Problem Management

Akamai's "KCS Driven Problem Management" approach addresses root cause pitfalls. Learn how Akamai's KDE (Knowledge Domain Expert) Program developed a "KCS Driven Problem Management" approach that solved the pitfalls of root cause codes and case classification. Sathish Narayanan and Paul Lane of Akamai will share how they've turned data into action, lessons learned and their … Continue reading KCS in Action: KCS Driven Problem Management

KCS v6 Practices Workshop

Virtual

KCS v6 Practices Workshop with included v6 Practices certification taught by Certified KCS and Intelligent Swarming Trainers at Upland RightAnswers.

KCS v6 Practices Workshop

Virtual

KCS v6 Practices Workshop with optional v6 Practices certification taught by certified KCS Trainers at CATALYNK.

KCS v6 Practices Workshop

Virtual

KCS v6 Practices Workshop with optional v6 Practices certification taught by certified KCS Trainers at CATALYNK.

KCS Overview

Virtual

KCS v6 Overview Workshop, taught by Certified KCS Trainers at Upland RightAnswers.

KCS Coach Workshop

Virtual

KCS Coach Workshop, taught by Certified KCS Trainers at pro accessio

KCS Leadership Overview

Virtual

KCS Leadership Overview Workshop, taught by Certified KCS Trainers at Upland RightAnswers.

KCS Coach Workshop

Virtual

KCS Coach Workshop, taught by Certified KCS Trainers at Upland RightAnswers.

KCS v6 Practices Workshop

Virtual

KCS v6 Practices Workshop with optional v6 Practices certification taught by Certified KCS Trainers at pro accessio

Intelligent Swarming Insights

Virtual

Intelligent Swarming Insights Workshop, taught by Certified KCS Trainers at Upland RightAnswers.