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The KCS Academy

Distinguish yourself as an adopter of best practices for knowledge management through certification and development programs at the KCS Academy.

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Latest News

  • Trust issues: a letter to my knowledge-sharing colleaguesNovember 12, 2020
  • Measuring the Shift Left of Your Digital TransformationOctober 12, 2020
  • KCS Metrics for Senior LeadershipAugust 25, 2020

KCS is not something we do in addition to solving problems.
KCS is the way we solve problems.

Join the Consortium for Service Innovation to help evolve the KCS methodology.

Hosted by the Academy

  • KCS Verified Vendor Series: Electrolux Case Study: KM Strategy to Improve Customer Experience
    • Tue, Dec 1, 2020
    • Virtual
  • KCS in Action: KB Driven Problem Management
    • Thu, Dec 10, 2020
    • Virtual

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