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Distinguish yourself as an adopter of best practices for knowledge management through certification and development programs at the KCS Academy.

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Latest News

  • Move Known Issues Out of the Assisted ChannelApril 21, 2021
  • Thinking About Linking: Resolution vs Reference ArticlesMarch 22, 2021
  • Article Quality Index (AQI) is now Content Standard ChecklistFebruary 22, 2021

KCS is not something we do in addition to solving problems.
KCS is the way we solve problems.

Join the Consortium for Service Innovation to help evolve the KCS methodology.

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