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The KCS Academy

Distinguish yourself as an adopter of best practices for knowledge management through certification and development programs at the KCS Academy.

  • What is KCS?
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  • Certification
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    • KCS v6 Fundamentals Certification
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Latest News

  • KCS Academy World Tour Wrap UpMarch 22, 2020
  • Virtual ConnectionMarch 20, 2020
  • Should Not Validated Articles Be Visible Externally?February 10, 2020

KCS is not something we do in addition to solving problems.
KCS is the way we solve problems.

Join the Consortium for Service Innovation to help evolve the KCS methodology.

Hosted by the Academy

  • KCS in Action: Improving Time To Resolution
    • Thu, May 28, 2020
    • Virtual
  • KCS in Action at athenahealth
    • Tue, Jun 23, 2020
    • Virtual
  • KCS in Action: Coaching Program & Licensing Model at Chick-fil-A
    • Tue, Jul 21, 2020
    • Virtual

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