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The KCS Academy

Distinguish yourself as an adopter of best practices for knowledge management through certification and development programs at the KCS Academy.

  • What is KCS?
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  • Certification
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    • KCS v6 Fundamentals Certification
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Latest News

  • Context is More Important Than Content for Executive Buy-InJanuary 13, 2020
  • KCS with FriendsDecember 3, 2019
  • Tech Writers and KCSOctober 7, 2019

KCS is not something we do in addition to solving problems.
KCS is the way we solve problems.

Join the Consortium for Service Innovation to help evolve the KCS methodology.

Hosted by the Academy

  • KCS in Action: Swarming at FinancialForce (Web Session)
    • Thu, Jan 30, 2020
    • Online
  • KCS in Action: Dealing with Zero Result Searches (Web Session)
    • Thu, Feb 27, 2020
    • Online
  • KCS Coach Workshop
    • Mon, Mar 2, 2020
    • Santa Clara

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