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The KCS Academy

Distinguish yourself as an adopter of best practices for knowledge management through certification and development programs at the KCS Academy.

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Latest News

  • KCS Metrics for Senior LeadershipAugust 25, 2020
  • A Good Support Website Versus a Great OneJuly 15, 2020
  • Sustaining Participation in KCSJuly 2, 2020

KCS is not something we do in addition to solving problems.
KCS is the way we solve problems.

Join the Consortium for Service Innovation to help evolve the KCS methodology.

Hosted by the Academy

  • Consortium Member Summit Recap
    • Tue, Sep 29, 2020
    • Virtual
  • KCS Aligned Vendor Series: Optimize for Service Success
    • Wed, Oct 7, 2020
    • Virtual
  • KCS in Action: Building a Strategic Framework
    • Tue, Oct 20, 2020
    • Virtual

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