Distinguish yourself as an early adopter of emerging best practices for knowledge management through certification and development programs at the KCS Academy.

What is KCS?
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- KCS v6 Fundamentals Online Training
- How It Works
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Leadership Workshop

Announcements

Why do we need a WIP? May 21, 2019
KCS v6 Practices Guide: Two Recent Updates May 1, 2019
Intelligent Swarming Framework Released April 26, 2019
The KCS Academy World Tour March 5, 2019
Demo the KCS v6 Fundamentals Online Training February 15, 2019

Hosted by the Academy

KCS in Action with Zendesk and Slack (Web Session)
- Wed, May 29, 2019
- Online
KCS Academy World Tour
- Fri, Jun 7, 2019
- Slough
KCS Academy World Tour
- Mon, Sep 23, 2019
- Boston

KCS is not something we do in addition to solving problems.
KCS is the way we solve problems.

Join the Consortium for Service Innovation to help evolve the KCS methodology.

Hosted by the Academy

KCS in Action with Zendesk and Slack (Web Session)
- Wed, May 29, 2019
- Online
KCS Academy World Tour
- Fri, Jun 7, 2019
- Slough
KCS Academy World Tour
- Mon, Sep 23, 2019
- Boston

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