Course Description
The Digital Transformation Fundamentals course sets the context for the knowledge journey. What do we mean by digital transformation, and why is it important?
Topics
- Digital Transformation characteristics and examples
- Customer expectations and the customer value erosion model
- Opportunities for the Service Organization and the Service Agent to take advantage of Digital Transformation
- KM Best Practices that support Digital Transformation
Intended Audience
Service Agents, Service Management, Knowledge Managers, Coaches, Knowledge Domain Experts
Duration
45 minutes – Course must be completed within 12 weeks of purchase.
Cost
Individual – $95 (USD)
Unlimited Use Corporate License
- Unlimited access to online courses is available
- Assigned to one company for unlimited use
- Runs in a SCORM compliant LMS system