Digital Transformation Fundamentals Online Training

Course Description

The Digital Transformation Fundamentals course sets the context for the knowledge journey. What do we mean by digital transformation, and why is it important?


  • Digital Transformation characteristics and examples
  • Customer expectations and the customer value erosion model
  • Opportunities for the Service Organization and the Service Agent to take advantage of Digital Transformation
  • KM Best Practices that support Digital Transformation

Intended Audience

Service Agents, Service Management, Knowledge Managers, Coaches, Knowledge Domain Experts


45 minutes – Course must be completed within 12 weeks of purchase.


Individual – $95 (USD)

Unlimited Use Corporate License

  • Unlimited access to online courses is available
  • Assigned to one company for unlimited use
  • Runs in a SCORM compliant LMS system