Course Description
Knowledge-Centered Service, or KCS®, is a methodology designed to integrate knowledge capture, improvement, and reuse directly into knowledge-intensive environments such as support and service. If you’re considering KCS, or want to introduce KCS Practices and techniques to a broad audience, this interactive, online training offers an efficient, cost-effective way to do so. This training will prepare you for the KCS v6 Fundamentals certification exam offered by the KCS Academy for an additional fee
Topics
- The basics and benefits of KCS, including the Principles and Core Concepts
- How to do the KCS Solve Loop in the workflow and the value it creates
- The KCS Article and the process for creating one
- Leading versus lagging indicators of success
- How the knowledge worker’s KCS performance is assessed
Course Demo
Intended Audience
- Knowledge workers fielding interactions with employees, peers, or customers
- Anyone interested in learning the basics of KCS
- Internal or external Support Agents
Duration
The KCS v6 Fundamentals online training is an online, interactive, self-paced course that takes 60-90 minutes to complete.
Cost
Individual – $145 (USD)
Individual + Exam – $195 (USD)
Save by purchasing the training course and certification exam in a bundle. Includes:
- KCS v6 Fundamentals Online Training Course for one person
- KCS v6 Fundamentals Certification Exam
Unlimited Use Corporate License
- Unlimited access to online courses is available
- Assigned to one company for unlimited use
- Runs in a SCORM compliant LMS system