KCS v6 Fundamentals Online Training

Course Description

Fundamentals Online Training

Knowledge-Centered Service, or KCS®, is a methodology designed to integrate knowledge capture, improvement, and reuse directly into knowledge-intensive environments such as support and service. If you’re considering KCS, or want to introduce KCS Practices and techniques to a broad audience, this interactive, online training offers an efficient, cost-effective way to do so. This training will prepare you for the KCS v6 Fundamentals certification exam offered by the KCS Academy for an additional fee


Topics

  • The basics and benefits of KCS, including the Principles and Core Concepts
  • How to do the KCS Solve Loop in the workflow and the value it creates
    • The KCS Article and the process for creating one
  • Leading versus lagging indicators of success
  • How the knowledge worker’s KCS performance is assessed

Course Demo

Intended Audience

  • Knowledge workers fielding interactions with employees, peers, or customers
  • Anyone interested in learning the basics of KCS
  • Internal or external Support Agents

Duration

The KCS v6 Fundamentals online training is an online, interactive, self-paced course that takes 60-90 minutes to complete.

Cost

Individual – $145 (USD)

Individual + Exam – $195 (USD)

Save by purchasing the training course and certification exam in a bundle. Includes:

  • KCS v6 Fundamentals Online Training Course for one person
  • KCS v6 Fundamentals Certification Exam

Unlimited Use Corporate License

  • Unlimited access to online courses is available
  • Assigned to one company for unlimited use
  • Runs in a SCORM compliant LMS system