Course Description
KCS is often a bigger change for managers than it is for knowledge workers. This course talks about what’s different when we are leading in a knowledge-centered environment.
Topics
- Review of the benefits of Digital Transformation
- Knowledge as the enabler and associated KM Best Practices
- New measures and ways to use measures
- Assessing contribution/performance
- What motivates knowledge workers
Intended Audience
- Service Management
- Knowledge Managers
- Coaches
Duration
35 minutes – Course must be completed within 12 weeks of purchase.
Cost
Individual – $95 (USD)
Unlimited Use Corporate License
- Unlimited access to online courses is available
- Assigned to one company for unlimited use
- Runs in a SCORM compliant LMS system