Knowledge-Centered Service, or KCS®, is a methodology designed to integrate knowledge capture, improvement, and reuse directly into knowledge-intensive environments such as support and service. If you’re considering KCS, or want to introduce KCS Practices and techniques to a broad audience, this interactive, online training offers an efficient, cost-effective way to do so. This training will prepare you for the KCS v6 Fundamentals certification exam offered by the KCS Academy for an additional fee
The KCS v6 Fundamentals online training is an online, interactive, self-paced course that takes 60-90 minutes to complete.
If you have previously purchased the course, please check your email for KCS ORDER CONFIRMATION to obtain your access code, then launch from this link.
Please note that the training runs on the most recent version of Chrome or Firefox, and does not work on Internet Explorer.
Free Demo: Lesson 1
Questions? Please submit them here.