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KCS Tools and Services

The KCS Academy, in partnership with members from the Consortium for Service Innovation, has developed a list of minimum functional criteria and a set of scenarios through which vendors demonstrate their tools’ ability to support the latest version of the KCS practices. The program is open to all vendors who supply knowledge management functionality.

KCS v6 Verified Tools provide comprehensive functionality and the technology platform that enables all eight KCS practices.


KCS v6 Aligned Tools and Services enhance a specific KCS Practice or technique and compliment the KCS v6 Verified platforms.


Membership in the Consortium is not a prerequisite. However, for those companies who are members, there are additional benefits such as participation in the KCS Program Team and the opportunity to publish joint case studies.


Certification Programs


Right to use with Attribution – The work of the KCS Academy is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. For information about commercial use or any permissions beyond the scope of this license please contact us.


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