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Verified v4 Tools

Through the KCS Verified program, vendors demonstrate that their products support the minimum functionality required to support the KCS methodology.

To be KCS Verified v4 means the product complied with the KCS Verified v4 standards and passed the KCS v4 technology demo assessment. The fact that the following products have achieved the KCS Verified v4 designation does not relieve the buyer of doing due diligence on the product functionality. In particular, buyers should be sure to understand the product’s functionality for authoring and searching and confirm that the vendor’s approach will support the buyer’s needs.

Incident Management Agnostic Knowledge Management Products

 

Axonom
Powertrak 9.2 with Microsoft CRM 4.0
Verified September 2010
Servigistics
Servigistics Service Knowledge V4.x
Verified May 2009
Aptean
Knova 7.3
Verified October 2009
InQuira
InQuira Q8 and InQuira iConnect for CRM v8.x
Verified October 2009

 

Combined Knowledge Management and Incident Management Products

 

Axonom
Powertrak 9.2 with Microsoft CRM 4.0
Verified September 2010
Aptean
Knowledge Driven Support 1.0.x
Verified October 2009
Right Now
Right Now May 2010
Verified September 2010
ii2p
ii2p Keystone 3.0
Verified August 2011
Salesforce
Salesforce Knowledge Spring 2012
Verified February 2012